frequently asked questions


Shipping Information

I use FedEx Ground for shipping.  The photographs are packaged by me and are packed extremely carefully - the glassed photograph is wrapped in bubble wrap then double boxed with padding in both.  

Small photographs — $5 flat rate
Medium — $21 flat rate
Large – $34 flat rate

Oversized & Custom Large

 

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 I offer several frame options:

 

Neo-Florentine is a high quality contemporary metal frame in black or dark bronze, with the classic florentine finish which has been used on jewelry for centuries.  It gives a very subtle texture to the surface.  Choosing the neo-florentine frame will add 1 1/4" to the overall dimensions of your matted photograph.

     

 

 

 

Palladio frames are made in Italy and combine a clean modern profile with a lightly distressed hand-rubbed beeswax finish.  I have this in a warm dark brown.  Choosing the Palladio frame will add 3" to the overall dimensions of your matted photograph.

 

        

 

 

 

Some images are offered with a black wood frame from Larson Juhl.  It has a flat profile and the wood grain shows lightly through the black but it is not a distressed finish.  Choosing the black wood will add slightly less than 3" to the overall dimensions of your matted photograph.

 

          

 

I'm using a new frame on some of the large custom sizes, a Nurre Caxton moulding in a finish called oiled bronze.   This is a hardwood frame with a really beautiful look.  

 

Here's the oiled bronze frame on the large custom size of Scotty:

Damages 

If your photograph is damaged in shipping please contact me immediately, and save both the photograph and the packaging.  I'll replace the damaged photograph right away.

Returns 

I hope you will love your photograph but if you need to return it I will be happy to refund your money if it is returned within 30 days.